Privacy Policy

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Carolina Character Crew values your privacy and is committed to providing safe, professional entertainment services. Please review the following policies and disclaimers.

1. Information We Collect

• Personal Information: Name, email, phone number, and billing details when you book with us.
• Event Information: Event date, time, and location details to provide services.
• Optional Media: With your permission, we may take photos or videos at events for promotional purposes.

2. How We Use Your Information
We use the information we collect to:

• Confirm and manage bookings
• Communicate with you about your event
• Process payments securely
• Improve our services and customer experience

3. Sharing of Information
We do not sell, rent, or trade your information. We may only share information with trusted third-party providers (such as payment processors) when necessary to complete your booking.

4. Data Protection
We take reasonable steps to protect your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Children’s Privacy
We do not knowingly collect personal information from children. All booking and payment details must be provided by a parent or guardian.

6. Your Rights
You may request to update or delete your personal information at any time by contacting us at contact@carolinacharactercrew.com.

7. Changes to This Policy
We may update this Privacy Policy as needed. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised policy.

1. No Affiliation – Our characters are not affiliated with, licensed, or endorsed by any trademark or copyright holders. All costumes and mascots are inspired by popular themes but are unique to Carolina Character Crew.
2. Entertainment Purposes Only – Our performers are for entertainment purposes only. We do not claim to represent any official brand, franchise, or copyrighted character.
3. Performance Conditions – For the comfort and safety of our performers, events must provide a safe, smoke-free environment. Outdoor events should include shade or cover when possible.
4. Liability – Carolina Character Crew is not responsible for accidents, injuries, or damages that occur during or after an event. Event hosts are responsible for supervising children and guests at all times.
5. Photos & Media – We may request permission to take photos or videos at events for promotional purposes. Consent will always be obtained in advance.
6. Deposits & Payments – Deposits are non-refundable. Final balances are due before or on the day of the event, unless otherwise agreed in writing.

If you have any questions about this Privacy Policy or Disclaimer, please contact us at:
📩 contact@carolinacharactercrew.com